JetAdvice Manager Success Story
Datapac optimizes customer growth
More than 7000 printing devices from a growing customer base
have been merged into the new Cloud platform.
The Company
Datapac works closely with leading global technology companies
such as HP, IBM, Microsoft, Citrix, Nuance, EMC and EuroForm.
Datapac has vast experience and knowledge of the Managed Print
market in Ireland, with clients covering a broad range of business
sectors.
Datapac’s Managed Services, Managed Print Services and
Support Centre provide customers with valuable guidance and 24/7 proactive support.
The History
After joining the JetAdvice Manager community in 2014, Datapac successfully implemented and transitioned to the JetAdvice Manager Cloud platform, replacing other tools that were not meeting metric goals.
The Training
The back office staff got the full insight and training from the JetAdvice team. They now have the expert knowledge to manage and bill customer accounts confidently.
”When managing the performance of a printer fleet, the main challenge used to be that we didn’t know what daily volumes were printed per device, what coverage rate was printed per cartridge and how many pages were wasted due to toners being removed from devices too early. On top of that, we had inconsistent page count periods for invoicing”, Aisling O’Farrell from Datapac explains..
The Key
Datapac provides HP Management Print Solutions to its customers, combined with the JetAdvice Manager solution from EuroForm.
The quality of data is key when providing a Managed Print Solution at a customer site: "Today, the visibility that JetAdvice Manager provides, deliver accurate data direct from the device’s memory. We have an improved control of our printer fleet, increased device uptime, and best positioning of devices onsite. And we can use JetAdvice Manager as an assessment tool in a pre-sales analysis”, Aisling O’Farrell from Datapac states.
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“JetAdvice Manager provides true business value allowing us to be more relevant for our customers with a series of high quality services”
Rodrigo Barreras, IT Manager of Trimax Soluciones Digitales